Return & Refund Policy – Sanjeevani Organics
At Sanjeevani Organics, we strive to provide high-quality organic products and ensure customer satisfaction. However, if you are not completely satisfied with your purchase, we offer a flexible return and refund policy for both **domestic (India) and international orders.
1. Eligibility for Returns
We accept returns under the following conditions:
- The product is damaged or defective upon arrival.
- The product received is incorrect or does not match the order.
- The product is expired at the time of delivery.
Non-Returnable Items
- Opened or used products.
- Products purchased under clearance sales, special discounts, or promotional offers.
- Any customized or bulk orders unless received in a damaged or defective condition.
2. Return Process (Domestic & International)
Domestic Orders (India)
- Customers must raise a return request within 48 hoursof receiving the product.
- To initiate a return, email us at support@sanjivaniorganics.com with:
- Order ID
- Reason for return
- Clear photos of the product and packaging
- Once the return request is approved, we will arrange for a courier pickup from your address.
- The returned product must be unused, in its original packaging, and with all labels intact.
International Orders
- International returns are only accepted in case of a damaged or incorrect product.
- Customers must notify us within 48 hours of receiving the order by emailing support@sanjivaniorganics.com.
- Return shipping costs for international orders must be borne by the customer, except for cases where Sanjeevani Organics is at fault.
- Refunds for international orders will be processed only after receiving and inspecting the returned product.
3. Refund Policy
- Once we receive the returned product and verify its condition, we will process your refund within 5-7 business days.
- Refunds will be issued in the original payment method or as store credit for future purchases, depending on customer preference.
- Shipping charges are non-refundable, except in cases where the return is due to our mistake (damaged, defective, or wrong product).
4. Cancellation Policy
- Orders can be canceled within 12 hours of purchase, provided they have not been shipped.
- Once the order is shipped, cancellations will not be accepted.
5. Exchange Policy
- We offer exchanges only for damaged or defective products.
- Customers must follow the return process, and once approved, we will ship the replacement product.
6. Contact Us
For any return or refund inquiries, feel free to contact our support team:
📧 Email: support@sanjivaniorganics.com
📞 Customer Support: +91-8827785727
🌐 Website: sanjivaniorganics.com
